RESPONSIBILITIES

• Perform administrative tasks related to customer service, such as updating databases, tracking files, verifying contracts with terminals, planning shipments and managing inventory.
• Respond to various customer inquiries (email, phone).
• Receive and process phone calls from customers and partners.
• Collaborate with other departments to resolve customer issues and improve service.
• Ensure customer satisfaction through proactive follow-up after issues are resolved.

PROFILE

• Organize and manage incoming and outgoing emails.
• Ability to handle stressful situations calmly and professionally.
• Ability to communicate clearly with clients via email and phone.
• Punctuality, professionalism and strong work ethic.
• Strong sense of customer service and commitment to client satisfaction.
• Knowledge of MS Office.
• Bilingualism (French, English) is essential.*

BENEFITS

• Employer-matched RRSP program (percentage varies depending on the position held).
• Competitive salary (based on experience).
• Group insurance.
• Paid leave and vacations (number of days and weeks varies depending on the position held).
• On-site parking.
• Full-time. Permanent (40 hours/week): in person, Monday to Friday.

*As a significant portion of our clientele is located outside Quebec, it is essential to be fluent in English on a daily basis throughout all communication by phone and email. Therefore, an advanced level of English is crucial to provide quality service and maintain strong relationships with our international clients. Your ability to communicate in English will be highly valued and considered a major asset within our team.e.

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