RESPONSIBILITIES

• Lead and manage a team of 7 dispatchers, ensuring smooth operations and the achievement of objectives for dispatching LTL, TL, container, and straight truck shipments.
• Provide mentoring, training, and coaching to dispatchers, fostering a positive and efficient team environment.
• Oversee dispatching and proactive planning to ensure on-time deliveries and resource optimization.
• Monitor driver performance, safety, and compliance in collaboration with the compliance team.
• Maintain accurate records in the TMS system and ensure route sheets are updated and completed before the end of each period.
• Communicate effectively with dispatchers, drivers, customers, and other departments to resolve issues and improve processes.
• Plan for business growth, seasonal fluctuations, and vacation time while seeking to reduce costs across different dispatch segments.
• Monitor and improve driver and dispatcher performance through ongoing training and regular evaluations.
• Perform any other tasks required to ensure operational efficiency.
• Enhance the customer experience by increasing punctuality and reducing missed pickups, rescheduling, and billing delays.
• Improve stops per hour and overall operational efficiency through proactive planning and audits.
• Promote teamwork and improved communication within the dispatch team and with other departments.

PROFILE

• 3+ years of dispatching experience.
• 3+ years of management experience (an asset).
• Degree in Transportation and Logistics or a related field.
• Knowledge of national and international transportation regulations and safety standards.
• Knowledge and mastery of Law 430.
• Planning and organizational skills to effectively manage multimodal routes.
• Ability to work under pressure and manage emergency situations effectively.
• Punctuality, professionalism, and diligence.
• Resourcefulness and organizational skills.
• Proficiency in MS Office.
• Bilingualism (French, English)*

BENEFITS

• RRSP program with employer contribution. (Percentage varies depending on position)
• Competitive salary. (Based on experience)
• Group insurance.
• Paid vacation and holidays. (14 paid days off per year – personal and medical days)
• On-site parking.
• Full-time. Permanent (40 hours/week): in person, Monday to Friday.

*As a significant portion of our clientele is located outside Quebec, it is essential to be fluent in English on a daily basis throughout all communication by phone and email. Therefore, an advanced level of English is crucial to provide quality service and maintain strong relationships with our international clients. Your ability to communicate in English will be highly valued and considered a major asset within our team.e.

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